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ACCA ACCOUNTING TECHNICIAN

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PROFESSIONAL BUSINESS TRAINING
“Business Management ”
Course Name : 

Retail Selling

Level : 

Level 5 B20037

Purpose :

The module is designed to prepare the learner for employment in retail selling.

Entry Requirements :

Level 4 Certificate, Leaving Certificate or equivalent and/or relevant life and work experiences.

Learning Outcomes :

The course is split into 3 units: Personal Selling Techniques, Customer Relations and Handling Payments. Below are learning outcomes:

  • Distinguish between self-service, self selection and full personal service
  • Use active listening skills to identify specific customer needs
  • Recognise circumstances to all the customer to browse
  • Identify various means of opening a sale
  • Demonstrate through product knowledge when selling ie. Benefits of use, functions, materials, origins, features
  • Construct an offer analysis sheet for products which they require to sell
  • Overcome objections
  • Identify opportunities for trading up
  • Maintain courtesy throughout all stages
  • Explain ethics of selling and dealing with customers in an ethical manner
  • Dealing with customer complaints
  • Implement a range of customer services, eg. Returns policy, delivery, cash and carry, after sales service.
  • Identify customer service provided by retail cover above legal obligation
  • Explain how to deal with emergency situations
  • Use of cash register
  • Correct procedure for validating cheques
  • Handling cash procedures: Refunds, Voids, Vouchers, Floats, Credit Notes
  • Demonstrate secure procedures when handling payments