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Jul
12

SEPTEMBER 2010 COURSES

Please check out our E.B.C Academy Of Studies page for all 2010/2011 full time and part time day and
Jun
30

TEAM LEADING COURSE

E.B.C Academy Of Studies is running an intensive Team Leading Course accredited by the Institute Of
May
12

JUNE WEEKEND COURSES

E.B.C Academy Of Studies is running two short courses in Team Leading & Writing in Business on the 1
Mar
29

EDUCATION & CAREER PLANNING OPEN DAY

E.B.C is holding an educational and career planning open day on Friday the 16th April from 11AM to 3
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Academy of studies
“Tourism Travel & Leisure”
Course Name : –
»  Award in Leisure Centre Operations and Administration with Customer service
»  Award in Tourism and Travel with Customer Service
»  Certificate, Diploma and Advanced Diploma in Tourism Business_Studies
 
Course Name :
TTL001  Award in Leisure Centre Operations and Administration with Customer service
Accreditation :
Fetac Level 5 and ICM

1  Leisure Facility Operations

This course is designed to prepare learners to work as assistants in the leisure industry. It focuses on the skills and knowledge required to work effectively in multi purpose leisure facilities, specifically in standard pool plants and multi purpose facilities operations such as sauna, steam room and sunbed.

Course Units

  1. Introduction to pool plant operations
  2. Multi purpose facility operations
  3. Sauna, Steam Room and Sunbed

2  Leisure Facility Administration

This module is designed to prepare learners to work as assistants in the leisure industry and to ensure that learners develop the appropriate knowledge and skills for effective facility administration and safe work practices

Course Units

  1. Facility Administration
  2. Promoting the Leisure Facility
  3. Safe Work Practices

3  Customer Service

  1. Customer Focus
  2. Contact Skills
  3. Quality Service, Policy and Practice
  4. Dealing with difference
  5. Consumer Legislation

This course is currently not running.

 
Course Name:
TTL002  Award in Tourism and Travel with Customer Service

Accreditation

Fetac Level 5 and ICM

This course covers a wide range of tourism and Travel areas resulting in a valuable up to the minute qualification. On successful completion learners will be equipped with a qualification which will enable them to take up employment in the ever popular tourism industry at home and abroad.

Course Modules :

1  Tourism Awareness

Purpose

To enable learner to understand the fundamental concepts of national and international tourism and to appreciate its role in the Irish economy. It is intended to prepare the learner for employment or for further training in the related area.

Special Requirements

None

Units

  • Economic and social Aspects of Tourism
  • Geographical and Ecological Aspects of Tourism
  • Tourism and Heritage
  • Tourism and Irish culture

2  Tourism Enterprise

Purpose

To provide the learner with an understanding of the concept of enterprise as it applies to tourism and to encourage the development of entrepreneurial skills in the learner.

Units

  • Principles and Practices of Enterprise
  • Tourism Enterprise Development in the locality
  • Tourism Enterprise Development

3  Customer Service

  1. Customer Focus
  2. Contact Skills
  3. Quality Service, Policy and Practice
  4. Dealing with difference
  5. Consumer Legislation

 

Duration:                                     1 academic year

 

 Course Name:
TTL003   Certificate/Diploma & Advanced Diploma in Tourism & Business Studies
Accreditation: ICM (Institute of Commercial Management)
 

The international growth in tourism, together with the matching growth in the volume of business travel has made Travel & Tourism the fastest growing industry in the world.

The ICM programmes in Tourism & Business Studies have been designed to provide participants with an understanding of the global structure of the industry and its component parts, and the business skills which are necessary for sustainable tourism development.
In order to enhance employment prospects the programmes incorporate relevant business studies subjects in order to ensure that participants understand the structure of business and business systems.
The programmes meet the needs of those who wish to work for Travel Agents, Travel Shops, Tour Operators, Tourism Authorities, Tourist Information Centres, Car Hire Operators, Hotel Groups and other tourism related commercial operations.
 
Year 1
Certificate in Travel & Tourism - Subjects
  1. Characteristics of World Destinations 
  2. Fundamentals of the Hotel & Catering Industry 
  3. Numeracy & Statistics 
  4. Retail Travel Operations 
  5. Structure of Travel & Tourism 
(The ICM Diploma in Tourism & Business Studies is awarded on completion of all the above subjects)
 
Year 2
The Diploma in Tourism & Business Studies - Subjects
  1. Accounting 
  2. Business Management & Administration 
  3. Management of Travel & Tourism Operations 
  4. Tour Operations 
  5. Tourism Marketing & Promotion 
(The ICM Diploma in Tourism & Business Studies is awarded on completion of all the above subjects)
 
Year 3
The Advanced Diploma in Tourism & Business Studies - Subjects
  1. Economics for Business 
  2. Hospitaity Management 
  3. Management Theory & Practice 
  4. Tourism and the Environment 
  5. Travel & Tourism Development 
(The ICM Advanced Diploma in Tourism & Business Studies is awarded on completion of all the above subjects)
 
 
           
Duration:               3 Academic Years